Terms and conditions

Terms and conditions at www.holmtaiki.com

General information
Taisho ApS
Skovmærkebakken 25
8930 Randers NØ
CVR: 40194266
Phone: (+45) 93 94 22 62
E-mail: info@taisho.dk


Payment
holmtaiki.com recieves payment with:
- VISA-Dankort
- VISA
- VISA Electron
- Mastercard
- Maestro
- ViaBill
The payment will not be withdrawn from your account until the product is shipped, unless other arrangements have been made or it appears on your order.
All amounts are in DKK. Danish kroner, and includes Value Added Tax (VAT)

Holmtaiki.com uses the safe payment server (Quickpay), which encrypts all your card information with a SSL )Secure Socket Layer) protocol. This means that all your data are secure and outsiders can't access your information. The payment takes place on a 3D Secure connection, which makes online trading safer for both business and cardholder. Taisho ApS also uses encryption with SSL protocol on their website (Shopify.com).


Taisho.dk will not be held liable for pricing errors and products that are out of stock or discontinued. Futhermore we reserve the right to change the prices without prior consent.


DELIVERY:

Delivery in Denmark

Our posters and ceramics will be delivered from two different storages, which is the reason why the products will be delivered in separate packages if the order contains both product types. You will never have to pay two times deliverey fee and if your order is above the ordervalue of 499 DKK you will get free delivery to parcelshops and company addresses.

Posters and linocuts will be produced on demand. To secure the best quality the products have to dry for 24 hours prior to shipping. Estimated delivery time is 2-4 working days. Estimated delivery time for ceramics is also 2-4 working days.

We ship to parcelshops, company addresses and private adresses in all of Denmark with PostNord. Delivery costs:

- Parcelshops: DKK 39,-
- Company addresses: DKK 39,-
- Privat addresses: DKK 50,- (Redelivered to parcelshop if no one is at home)

(Orders above 499 DKK will be delivered to parcelshops and company addresses free of charge)

You will always receive a track and trace number so you can track your delivery from our warehouse all the way to the parcelshop.

If there is no room for your delivery at the collection point, your delivery will be moved to the nearest collection point which you will be notified about. If any problems occur please contact the shipping firm in question or contact us at e-mail info@taisho.dk.

Delivery to other countries:

Due to the the current COVID-19 outbreak we are unfortunately not able to deliver to pick-up point in certain european countries. During checkout you will be presented with all the delivery options currently available for you depending on your delivery address.


COUNTRYSHIPPING PRODUCTPRICE

Sweden

Delivery via service point

DKK 50,- (FREE over 499,-)

Home DeliveryDKK 75,- (FREE over 999,-)

Norway

Delivery via service pointDKK 100,- (FREE over 1.499,-)
Business Address DeliveryDKK 100,- (FREE over 1.499,-)
Home DeliveryDKK 150,- (FREE over 1.999,-)
Registered VOECVAT is includedNo duty or fees will be added
Registrert VOECMerverdiavgift er inkluderetToll- og avgiftsfritaket

Germany

Delivery via service pointDKK 50,- (FREE over 499,-)
Home DeliveryDKK 75,- (FREE over 999,-)
BelgiumDelivery via service pointDKK 50,- (FREE over 499,-)
Home DeliveryDKK 75,- (FREE over 999,-)
FranceDelivery via service pointDKK 50,- (FREE over 499,-)
Home Delivery

DKK 75,- (FREE over 999,-)

ItalyHome DeliveryDKK 75,- (FREE over DKK 999,-)
LuxemburgDelivery via service point

DKK 50,- (FREE over 499,-)

Home Delivery

DKK 75,- (FREE over 999,-)

SwitzerlandHome DeliveryDKK 190,- (FREE over 1.499,-)
NetherlandsDelivery via service point

DKK 50,- (FREE over 499,-)

Home Delivery

DKK 75,- (FREE over 999,-)

AustriaDelivery via service point

DKK 125,-(FREE over 999,-)

Home Delivery

DKK 160,- (FREE over 1.499,-)

FinlandDelivery via service point

DKK 100,- (FREE over 999,-)

Home Delivery

DKK 150,- (FREE over 1.499,-)

PolandDelivery via service point

DKK 50,- (FREE over 499,-)

Home DeliveryDKK 75,- (FREE over 999,-)
United KingdomHome DeliveryDKK 100,- (FREE over 999,-)
Faroe Island Home DeliveryDKK 100,- (FREE over 999,-)
Rest of WorldHome delivery DKK 150,- (FREE over 1.499,-)

Go to our return portal to order a returlabel for the price of 40 DKK
(The cost will be refunded as a giftcard of 40 DKK to www.holmtaiki.com)

Returns
You may return products bought on www.holmtaiki.com within 14 days unless other arrangements have been made or it appears on the order. Custom made products – for instance a special color or size – cannot be returned.

You must notify us within 14 days after delivery if you want to return your order. We must receive the product within 14 days after notifying of the return. The period counts from the day you receive the full order. You cannot regret your purchase by refusing to receive the order by not collecting or receiving it. The notice must be given by mail to info@taisho.dk and it must clearly specify your wish to return the order.

The buyer is financially responsible for the costs of return. The buyer can buy return postage or use our integrated return portal where a PostNord return label costs 40 DKK. This amount will be subtracted from the return amount. Later you will receive a giftcard for the same amount that can be used on www.holmtaiki.com. This makes it possible for us to offer free exchange of posters.

How to return

1. Go to our return portal through this link.
2. Enter your informations
3. Print the withdrawal form and return label
4. Carefully pack the poster in the original packing (crepe paper, poster tube and cardboard cover) and put the withdrawal form in the tube.
5. Put the return label on the package and go to the closest PostNord parcelshop. See where to find closest parcelshop here.
6. When we have received your package we will return the order value subtracted 40 DKK for the return shipment as well as possibly other shipment costs.
7. Shortly afterwards you will receive an e-mail with a giftcard of 40 DKK which is valid for two years from the date of issue.

You can also choose to buy the return postage yourself.
In that case the returned products must be send as a traceable package to

Taisho ApS 
Att: MAds Taiki Pedersen
Skovmærkebakken 25
8930 Randers NØ
Phone: (+45) 93 94 22 62
info@taisho.dk

Condition of the product at return
You are only liable for any devaluation of the product caused by unnecessary actions used to determine the nature, abilities and functions of the product. In other words – You can inspect the products as if you were buying it from a physical store.

Posters must be returned in original package: Rolled in crepe paper and sent in a cardboard tube with cardboard coverage. If the cardboard coverage is omitted it will cause a handling fee from PostNord on 40 DKK, which will be subtracted from the total return amount.

If the product is used in other ways that previously described, we will consider it as used which means you will only receive a partial or no refund when returning the product depending on the value of the product. It is up to Taisho ApS to estimate the condition of the product. 

Refund of purchase amount

If you regret your purchase, the purchase amount can be refunded. If the product is devaluated we will subtract the amount, you are liable for.

We will refund the purchase amount subtracted any delivery costs – thus only the value of the product – within 14 days from the day we receive your returned product.

We will transfer the amount by the same means of payment as the purchase was made with. In case it is not possible you will receive a voucher. It is not possible to transfer the amount to other means of payment.

We can withhold payment until we receive the product.

Warranty
Your purchase is covered by the Danish Sale of Goods Act which means you have 2 years of warranty as a customer. Our warranty covers material or fabrication defects.

The warranty won’t cover errors or damages caused by incorrect use of the product.


You must complain within a “reasonable period” of having discovered the defect or flaw. At Taisho ApS we have determined a reasonable period to be one month, unless we have agreed otherwise.

If the complaint is justified, Taisho ApS will refund reasonable shipping costs.

Please contact the company if you want to return or complain about a product:

Taisho ApS
Skovmærkebakken 25
8930 Randers NØ
Phone: (+45) 93 94 22 62
info@taisho.dk

If you use your warranty, the returned products must not be sent as Collect on Delivery (C.O.D.)

Customer protection
Read more about your protection as a customer when you pay through a PensoPay payment solution:
https://pensopay.com/en/more/consumer-protection/


Options of complaints – Overview and links:
If you have a complaint you must include our e-mail address (info@taisho.dk) and the website from which you bought the product. A complaint about a product or service can be lodged to:
Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg.

You can complain to Center for Klageløsning through Klageportalen for Nævnenes hus (Link).

If you are a customer with residence in another EU-country your complaint can be lodged through the online complaint platform of the EU Commission.

ec.europa.eu